Telebanking
Jacksboro Area:
940.567.FAST (3278)
Bowie Area:
940.872.8777
Think Fast 24 Hour Telephone Banking System
Gives you immediate access to the information you need most often:
- Make checking and savings account balance inquires.
- Determine the last five transactions on your account.
- Transfer money from one account to another.
- Make your loan payments by phone.
- Get rate and bank product information.
Using The System
Before using FAST , make sure you have your account number handy. It appears on your statement or the bottom of your check. Also have your Personal Identification Number (P.I.N.) available. The first time you call, your P.I.N. will be the last four digits of your social security or tax I.D. number that is associated with your account. You will then be instructed how to change your P.I.N. to a new four digit number that only you know.
STEP 1 - Call FAST from a touch tone phone anytime.
STEP 2 - After the greeting, you will be offered a series of menu selections from which to choose.
Access these selections from the Opening Menu simply by pressing the corresponding number on
your telephone:
Opening Menu
Press 1 - to access account information
Press 2 - for rate and product information
Press 3 - for instructions on how to use this system
If you wish to end this call, please hang up at any time. If you are not calling from a touch-tone
phone, please hold for assistance during regular banking hours.
STEP 3 - If you select 1 from the Opening Menu to access the Account Selection Menu, you will
be asked to select the type of account information you need, then enter your account number
followed by the * (star) key. Next you, will be asked to enter your P.I.N. After your available
account balance has been given, the Account Selection Menu will repeat and simply press the
additional option you need.
Account Selection Menu
To access these selections, press the corresponding number on your telephone when prompted:
Press 1 - for information on checking accounts
Press 2 - for information on savings accounts
Press 3 - for information on loan accounts
Press 4 - for information on time deposit accounts
Press 5 - for rate and product information
Press 9 - to repeat this menu
Press 0 - to speak with a Customer Service Representative during regular banking hours
Other menus are available under each Account Selection Menu number.
Checking Menu
Press 1 - for your checking account balance
Press 2 - for previous account transactions
Press 3 - for deposit information
Press 4 - for specific check inquiry
Press 5 - to transfer funds
Press 6 - for interest information
Press 7 - to change your P.I.N. number
Press 8 - to return to the Account Selection Menu
Press 9 - to repeat this menu
Press 0 - to speak with a Customer Service Representative during regular banking hours
Press * - to access another account
Rate and Product Menu
Select 2 from the Opening Menu to access the Rate and Product Menu. For current rates, press
the corresponding number on your telephone when prompted by FAST to access these selections.
Press 1 - for interest checking and savings rates
Press 2 - for rates on certificates of deposit
Press 3 - for rates on money market accounts
Press 4 - for rates on I.R.A.s
Press 8 - to return to the Account Selection Menu
Press 9 - to repeat this menu
Press 0 - to speak with a Customer Service Representative during regular banking hours
